Evaluate job sites to assess optimal placement of hardware and communicate with field team to review the installation process.Travel to client sites for IT Assessments, Launches and Support visits and ensure that the highest quality of service is provided to promote superior customer satisfaction.Provide job trainings to new hires as needed.Support sales consultants during client meetings.Maintain accurate documentations for system installations, configurations, upgrades, disaster recovery activities and license renewals.Maintain and review inventory of software and hardware components.Develop and implement preventive maintenance procedures to avoid system failures.Monitor system performance and implement performance tuning.Troubleshoot technical issues to the best of your ability and escalate complex problems to appropriate support teams for resolutions.Answer calls for support and provide exceptional customer service on each support request.Familiar with PowerShell, Scripting and Active Directory Group Policy.Troubleshooting Outlook Client and Outlook Web Application.Configuring and troubleshooting M365 including Teams, SharePoint and Exchange Online.Installation, configuration, upgrade, maintenance, and support of Server, desktop and printer systems based on customer service requests.The System Administrator will be responsible for performing the following tasks Position will be located in Indian Trail, NC.**.We currently serve over 5,700 customers globally across multiple industries including hospitality, student housing, multi-family, senior living, transportation, retail, federal and municipal government facilities. In 2020, we launched PlatformONE™- a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions.Īt Single Digits, we provide end users with The Connected Life Experience™- a seamless, effortless and robust connectivity experience to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their properties.

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